Canvas Account Email Change

This article goes into detail on changing your Canvas account email. Note that changing your login ID email and communication method email are two separate procedures.

1. How to add/change your communication method email

First, login to your Canvas account and navigate to Account>Settings

On the right hand side, you will find a [+Email Address] button. Select it and follow the steps.

Next, check your email inbox for a confirmation email. It could take up to 15 minutes. Once you receive the email, confirm by clicking the link.

In Canvas, refresh the settings page and you should see your new email added. Perform a final confirmation by clicking the ✔️ (check) mark.

You will see the message ‘Registration Confirmed’

Now, to change the primary communication method email, you can click the (star) icon next to it on the right hand side, OR, go to ✏️ ‘Edit Settings’ and change the ‘Default Email’ using the dropdown. The result is the same.

For added guidance, please reference the Canvas Community Guide

REMINDER: This changes your communication method but NOT your login account credential. If you need to change your account login ID (email) you will need to request a change.

2. How to add/change your login method email

This change must be conducted by a Aoba Canvas Administrator. To do this, please navigate to the Parent Portal in Veracross and submit a change for household details (e.g. primary email) and request a change for Canvas as well. Our registrar will then make the update in our information system (Veracross) and then request ICT to make the change in Canvas.